Privacy Policy

Winston Home Services LLC

Effective Date: October 14, 2026

1. Introduction

Winston Home Services LLC ("Winston Home Services," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, submit an estimate request, contact us, or use our services.

By providing information to us, you acknowledge that your information will be handled as described in this policy, subject to applicable law.

2. Information We Collect

We may collect the following categories of information.

Information You Provide Voluntarily

When you contact us or request an estimate, we may collect:

Your name
Email address and/or telephone number
City, ZIP code, or project address
Type of service requested
Description of the proposed work
Preferred project timeframe
Preferred method of communication
Photographs or other files you voluntarily provide
Additional information shared through forms, email, telephone, or other communications

We may also collect information reasonably necessary to prepare estimates, schedule work, provide services, maintain customer records, and respond to questions.

You are not required to provide optional information. However, certain information, including a way to contact you, is necessary for us to respond to a service request.

Information Collected Automatically

When you visit our website, Wix and other technologies used by the website may automatically collect certain technical information, including:

Internet Protocol (IP) address
Browser type and device information
Operating system
Pages visited and interactions with the website
Approximate geographic location derived from technical information
Date, time, and duration of website visits
Referring websites or search engines
Cookie identifiers and related technical data

The specific information collected depends on our website configuration, applicable cookies, and services enabled.

3. How We Use Your Information

We use information for legitimate business purposes, including:

Responding to inquiries and estimate requests
Determining whether a requested project is within our service offerings
Communicating about project details, scheduling, and availability
Preparing estimates and discussing proposed work
Performing requested services
Maintaining records of customer communications and completed projects
Providing customer support and resolving concerns
Improving website functionality and the customer experience
Protecting our website, customers, and business from fraud, misuse, and security threats
Complying with applicable legal, tax, accounting, and regulatory requirements
Establishing, exercising, or defending legal claims when necessary

We limit our use of personal information to purposes reasonably related to our business operations and the services requested.

4. Estimate Requests and Project Photographs

When you submit an estimate request, we use the information you provide to evaluate the nature of your project and determine appropriate next steps.

Photographs and attachments may be used to better understand the condition of a property, identify the scope of work, and prepare for potential service.

Project photographs may incidentally contain personal belongings, addresses, or other identifying information. We ask that you avoid including unnecessary personal or sensitive information.

We do not publish customer-submitted project photographs on our website, social media accounts, or promotional materials without obtaining appropriate permission.

Submitting an estimate request does not obligate you to purchase services or obligate Winston Home Services to accept a project.

5. Customer Communications

We may contact you by email, telephone, or other communication methods you have provided or requested for purposes related to your inquiry or services.

These communications may include:

Responses to questions
Requests for additional project information
Estimate discussions
Scheduling and appointment coordination
Updates concerning requested or ongoing work
Follow-up communications concerning completed services

Providing contact information for an estimate request does not automatically enroll you in promotional email or text-message marketing.

If we introduce promotional messaging in the future, we will provide any notices, consent options, and unsubscribe mechanisms required by applicable law.

You may request that we stop nonessential communications by contacting us using the information at the end of this policy.

6. Website Hosting and Third-Party Service Providers

Our website is created and hosted using Wix.com.

Wix provides website hosting, forms, security features, and other website services. Information submitted through our website may be processed and stored through Wix's systems.

We may also use third-party providers for business email, data storage, website functionality, analytics, accounting, or other business operations.

These providers may process information as necessary to perform their services for us, subject to their applicable terms, privacy practices, and legal obligations.

We may disclose relevant information to professional advisers, insurers, contractors, or other service providers when reasonably necessary for legitimate business purposes.

We may also disclose information when required by law, legal proceedings, or government authorities, or when reasonably necessary to protect our legal rights, property, or safety.

We do not sell customer contact information or estimate submissions to data brokers for monetary compensation.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functionality, maintain security, remember visitor preferences, and understand website performance.

Cookies may fall into the following categories:

Essential Cookies

Necessary for basic website functionality, security, and operation.

Functional Cookies

Used to remember certain settings or improve the website experience.

Analytics Cookies

When enabled, used to understand website traffic, visitor interactions, and website performance.

Marketing Cookies

If advertising or marketing integrations are introduced, these technologies may be used to measure advertising performance or support advertising activities.

The cookies and tracking technologies actually used depend on the website services and integrations enabled.

Where required by applicable law, we provide appropriate choices regarding nonessential cookies.

You may be able to manage cookie preferences using our website's cookie controls, where available, or through your browser settings.

Disabling certain cookies may affect website functionality.

Third-party services may have their own privacy policies governing their technologies and information processing.

8. Data Storage and Retention

Our website may use cookies and similar technologies to support functionality, maintain security, remember visitor preferences, and understand website performance.

Cookies may fall into the following categories:

Essential Cookies

Necessary for basic website fu

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer period is required or permitted by law.

Retention periods may depend on:

Whether an inquiry results in a service relationship
Whether information remains necessary for customer communication
Accounting and tax record requirements
Contractual or insurance-related obligations
Legal claims, disputes, or regulatory requirements
Applicable backup and system-retention practices

Information may be securely deleted, anonymized, or otherwise disposed of when it is no longer reasonably necessary, subject to applicable legal obligations and technical limitations.

Deletion from our active records may not immediately remove information from all service-provider backups or records that must lawfully be retained.

nctionality, security, and operation.

Functional Cookies

Used to remember certain settings or improve the website experience.

Analytics Cookies

When enabled, used to understand website traffic, visitor interactions, and website performance.

Marketing Cookies

If advertising or marketing integrations are introduced, these technologies may be used to measure advertising performance or support advertising activities.

The cookies and tracking technologies actually used depend on the website services and integrations enabled.

Where required by applicable law, we provide appropriate choices regarding nonessential cookies.

You may be able to manage cookie preferences using our website's cookie controls, where available, or through your browser settings.

Disabling certain cookies may affect website functionality.

Third-party services may have their own privacy policies governing their technologies and information processing.

9. Information Security

We recognize the importance of safeguarding the information entrusted to us.

We take reasonable administrative, technical, and organizational precautions appropriate to the nature of the information we handle.

These may include account security measures, access controls, and the security protections provided by our website and business service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We cannot guarantee absolute protection against unauthorized access, disclosure, loss, or other security incidents.

If a security incident occurs, we will assess our obligations and provide notifications where required by applicable law.

For your protection, please do not submit Social Security numbers, financial account credentials, payment card details, or other unnecessary sensitive information through our estimate request form or ordinary email.

10. Your Privacy Choices and Rights

You may contact Winston Home Services to:

Request information about personal information we maintain about you
Request correction of inaccurate information
Request deletion of information, subject to applicable exceptions
Ask questions about how your information is used or disclosed
Request that we stop optional communications

Certain privacy laws may provide additional rights depending on your location and whether those laws apply to our business.

We will evaluate requests in accordance with applicable law and our legitimate business and recordkeeping obligations.

To protect personal information, we may take reasonable steps to verify your identity before responding to certain requests.

We may be unable to fulfill a request in whole or in part when retention or processing is necessary to comply with applicable law, complete a requested transaction, protect legitimate interests, or address legal claims.

If applicable law provides a right to appeal a privacy decision, we will provide the required process.

11. Information Sharing and Advertising

Winston Home Services does not sell customer lists or information submitted through estimate requests for monetary compensation.

We do not use estimate request information to enroll customers automatically in third-party advertising programs.

Certain website analytics, advertising tools, or third-party integrations may involve disclosures of technical identifiers or browsing information. Depending on the technology and applicable law, some disclosures may be treated as sharing or targeted advertising.

If our use of these technologies changes or creates additional privacy obligations, we will update our disclosures and provide applicable choices or opt-out mechanisms.

12. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites that we do not control.

We encourage visitors to review the privacy policies of external websites before providing personal information.

13. Children's Privacy

Our website and services are intended for individuals seeking residential repair, installation, or maintenance services and are not directed toward children under 13 years of age.

We do not knowingly solicit personal information from children under 13.

If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it, subject to applicable law.

Parents or guardians may contact us with related concerns.

14. Processing and Storage Locations

Because we use third-party website hosting and business service providers, personal information may be processed or stored in locations outside Pennsylvania or outside the United States.

Where applicable law requires safeguards for transfers of personal information, we will take steps reasonably necessary to comply with those requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.

When changes are made, the revised policy will be posted on our website with an updated effective date.

When required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

We encourage visitors to review this policy periodically.

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Winston Home Services LLC

York, Pennsylvania

Email: [Business Email Address]

Phone: [Business Phone Number]

Website: [Business Website Address]

We will review privacy-related inquiries and respond as reasonably appropriate and in accordance with applicable law.

Last Updated: October 14, 2026

Privacy Policy

1. Introduction

2. Information We Collect

We may collect the following categories of information.

Information You Provide Voluntarily

When you contact us or request an estimate, we may collect:

Your name

Email address and/or telephone number

City, ZIP code, or project address

Type of service requested

Description of the proposed work

Preferred project timeframe

Preferred method of communication

Photographs or other files you voluntarily provide

Additional information shared through forms, email, telephone, or other communications

We may also collect information reasonably necessary to prepare estimates, schedule work, provide services, maintain customer records, and respond to questions.

You are not required to provide optional information. However, certain information, including a way to contact you, is necessary for us to respond to a service request.

Information Collected Automatically

When you visit our website, Wix and other technologies used by the website may automatically collect certain technical information, including:

Internet Protocol (IP) address

Browser type and device information

Operating system

Pages visited and interactions with the website

Approximate geographic location derived from technical information

Date, time, and duration of website visits

Referring websites or search engines

Cookie identifiers and related technical data

The specific information collected depends on our website configuration, applicable cookies, and services enabled.

3. How We Use Your Information

4. Estimate Requests and Project Photographs

5. Customer Communications

We may contact you by email, telephone, or other communication methods you have provided or requested for purposes related to your inquiry or services.

These communications may include:

Responses to questions

Requests for additional project information

Estimate discussions

Scheduling and appointment coordination

Updates concerning requested or ongoing work

Follow-up communications concerning completed services

Providing contact information for an estimate request does not automatically enroll you in promotional email or text-message marketing.

If we introduce promotional messaging in the future, we will provide any notices, consent options, and unsubscribe mechanisms required by applicable law.

You may request that we stop nonessential communications by contacting us using the information at the end of this policy.

6. Website Hosting and Third-Party Service Providers

7. Cookies and Website Analytics

8. Data Storage and Retention

We recognize the importance of safeguarding the information entrusted to us.

We take reasonable administrative, technical, and organizational precautions appropriate to the nature of the information we handle.

These may include account security measures, access controls, and the security protections provided by our website and business service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We cannot guarantee absolute protection against unauthorized access, disclosure, loss, or other security incidents.

If a security incident occurs, we will assess our obligations and provide notifications where required by applicable law.

For your protection, please do not submit Social Security numbers, financial account credentials, payment card details, or other unnecessary sensitive information through our estimate request form or ordinary email.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Winston Home Services LLC

York, Pennsylvania

Email: [Business Email Address]

Phone: [Business Phone Number]

Website: [Business Website Address]

We will review privacy-related inquiries and respond as reasonably appropriate and in accordance with applicable law.